Shipping & Returns
US SHIPPING QUESTIONS
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
SHIPPING RATES & DELIVERY
| SERVICE | COST | DELIVERY TIME |
|---|---|---|
| USPS First Class | COST: FREE | DELIVERY TIME: 5-7 BUSINESS DAYS |
| UPS 2nd Day Air | COST: $15.00 | DELIVERY TIME: 2 BUSINESS DAYS |
| UPS Next Day Air | COST: $25.00 | DELIVERY TIME: 1 BUSINESS DAY |
RETURNS
If you are not 100% satisfied with your Webson Gill purchase, we will happily take back undamaged products in the original packaging for store credit or a refund. To submit a request, please email: support@websongill.com. We will provide you a free return label.
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
Refunds
Once your return is received it will be inspected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet (and we have verified we have received your proof of return/sent your refund), first check your bank account again or credit card company. It may take some time before your refund is officially posted.
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Upon submitting your request to support@websongill.com, we will provide you free return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.